FAQs

1. What are the shipping times?
Our shipping times vary depending on your location. Generally, delivery occurs within 7 to 15 business days. Once shipped, you’ll receive a tracking number to monitor your order in real-time.

2. How can I track my order?
As soon as your order is shipped, we’ll send an email with tracking information. You can track your order directly on our website or through the link provided in the email.

3. Do you offer returns and refunds?
Yes! If you're not fully satisfied, we offer a 30 days return period after receiving your product. For more details, please check our Return Policy in the "Returns & Refunds" section.

4. What should I do if I receive a defective or incorrect item?
We apologize for any inconvenience! If the item you received is damaged or incorrect, please contact our customer service team within 7 days of receiving the order, and we’ll resolve the issue as quickly as possible.

5. How can I contact customer support?
Our customer support team is ready to assist you! You can reach us at info@fluxmart.store, and we’ll respond within 24 to 48 hours.

6. Do you offer free shipping?
Yes, we offer free shipping on select orders. Check the specific shipping information at checkout for more details.

7. Can I modify or cancel my order?
Once an order is placed, it is processed quickly for shipping. If you need to make any changes or cancellations, please contact customer support as soon as possible. We will do our best to assist depending on the order status.

8. Do you offer international shipping?
Currently, we ship to multiple regions. However, please verify availability and delivery times for your country during checkout, as times and fees may vary.

9. Do the products come with a warranty?
We offer quality assurance on products sold by FluxMart. For any issues or defects covered under warranty, please reach out to us for more information.

10. How are products chosen for FluxMart?
We select each product based on quality and functionality, ensuring that it meets FluxMart’s standards and provides an excellent experience for our customers.